Contact Resource Management - CRM
A good quality CRM (Contact Resource Management) system will provide joined up thinking between all the departments and functions of your business from initial enquiry, quotation and order through to invoicing.
Abstract Niche can provide a CRM system both as a hosted application accessible via any web browser or through deploying a local database at your site.
We have developed a number of CRM systems to meet the different needs of small and medium businesses and can provide you with a tailored solution to meet your specific requirements.
Some other features of our CRM packages are:
- Clients - Addresses, Contacts and Contact History
- Suppliers - Address, Contacts, Purchase Orders and Delivery Receipts
- Snapshot forms for "instant at a glance" looks at the status of a client or prospect
- Quotation and Job (accepted quotes) details
- Mail Shot facilities based on client type and order history
- Staff reminders, making it easy to follow up both Clients and Suppliers
- Invoicing and automatic invoice follow ups
- Full Management reporting suites
Any CRM system is only as good as the procedures required to make the full use of it and Abstract Niche will work with you to look through your work flow and follow the process of an enquiry through to an invoice to create these procedures and replicate them in your CRM solution.
Best of all due to the number and different types of CRM system Abstract Niche have created for our clients, bespoking a solution just for you is not nearly as expensive as you might think.
Please
contact Abstract Niche to discuss.